DEPOTRA PRIVACY POLICY
1. Purpose
This Privacy Policy (“Policy”) has been prepared to explain under what principles the information and data obtained through the Depotra website, mobile site, mobile application, and related digital platforms (“Site”) are protected, processed, stored, and shared.
2. Scope
This Policy covers all visitors, members, customers, campaign participants, persons who fill out contact forms, and other real persons who interact with Depotra electronically.
3. Data Controller Information
Company Name: [COMPANY NAME]
Brand: Depotra
MERSIS No: [MERSIS NO]
Tax Office / Tax No: [TAX OFFICE / TAX NO]
Address: [COMPANY ADDRESS]
E-Mail: [SUPPORT / KVKK E-MAIL ADDRESS]
Phone: [PHONE NUMBER]
4. Information Collected
Depotra may collect the following information and data:
- identity information (name, surname),
- contact information (phone number, e-mail address, delivery and invoice address),
- membership and account information,
- transaction information regarding orders, payments, deliveries, returns, and customer service processes,
- transaction security data (IP address, session records, device and browser information, log records),
- campaign and marketing preferences,
- usage information obtained through cookies and similar technologies.
5. Methods of Collection
Your personal data and other usage information may be collected through membership forms, order screens, contact forms, support applications, cookies, call centers, e-mail correspondence, campaign participation forms, and similar physical or electronic channels.
6. Purposes of Use
The collected information and data may be used for the following purposes:
- creating and managing membership accounts,
- receiving, preparing, shipping, and delivering orders,
- conducting payment and finance processes,
- managing return, exchange, withdrawal, and after-sales support processes,
- evaluating customer requests, suggestions, and complaints,
- ensuring information security and preventing abuse,
- fulfilling legal obligations,
- sending campaigns, promotions, advertisements, and marketing communications if consent is given,
- improving Site performance, user experience, and service quality.
7. Sharing of Information
Depotra may share personal data and required transaction information with the following persons and entities in order to provide services and fulfill legal obligations:
- payment institutions and banks,
- cargo, logistics, and delivery companies,
- suppliers providing software, hosting, infrastructure, security, and maintenance services,
- business partners providing accounting, e-invoice, e-archive, and financial consultancy services,
- customer support and call center service providers,
- public institutions and organizations legally authorized, and competent authorities when requested.
8. Protection of Information
Depotra implements reasonable technical and administrative measures to protect personal data and other user information against unauthorized access, unlawful processing, disclosure, alteration, or loss. However, no data transmission over the internet can be guaranteed to be completely risk-free.
9. Retention Period
Your information is retained for the periods stipulated in the relevant legislation or for the period required for the purposes for which it is processed. Data whose retention period has expired are deleted, destroyed, or anonymized in accordance with the applicable legislation.
10. Third-Party Links
The Site may contain links to third-party websites, applications, or services. Depotra is not responsible for the privacy practices of such third-party platforms accessed through these links. Users are advised to review the relevant texts of those third parties separately.
11. Cookies and Similar Technologies
Depotra may use cookies and similar technologies to ensure the operation of the Site, maintain security, remember user preferences, perform performance analyses, and, where appropriate, carry out marketing activities. Detailed information regarding cookies is available in the separately provided Cookie Policy.
12. Users’ Rights
Users may exercise their rights under the applicable personal data protection legislation by applying to Depotra. Detailed explanations regarding these rights are also included in the KVKK Disclosure Text.
13. Commercial Electronic Messages
Depotra sends campaigns, opportunities, advertisements, and similar commercial electronic messages only in accordance with the applicable legislation and, where required, after obtaining the necessary consent. The user may exercise the right to opt out of such messages at any time.
14. Amendments
Depotra reserves the right to amend this Privacy Policy at any time. The updated text shall enter into force on the date it is published on the Site. Users are advised to review this text periodically.
15. Contact
If you have any questions regarding our privacy practices or your personal data, you may contact us using the information below:
E-Mail: [SUPPORT / KVKK E-MAIL ADDRESS]
Phone: [PHONE NUMBER]
Address: [COMPANY ADDRESS]
16. Entry into Force
This Privacy Policy enters into force on the date it is published on the Site.